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Applicant guide

Step-by-step help for finding a role and submitting your application.

Download the guide (PDF)

This guide shows how to find a suitable role and apply in a few minutes, without creating an account. The screenshots come from the real site with synthetic training data (such as "Lina (Training)"). They contain no real applicant data.

You will need: a valid email address, a mobile number, and a CV in PDF format no larger than 10 MB.

1. Find a role

Home page: the Explore open roles button and the How applying works link

  1. Press Explore open roles to go straight to the list of roles.
  2. Press How applying works if you want a summary of the four steps before you start.

Search, filters and a role card

  1. Type a word from the job title in the search box (for example "support").
  2. Narrow the results with the lists: Team, Location, Employment type, Work mode.
  3. Press a role card to open its details.

Expected result: only matching roles appear, with their count. If nothing appears, press Reset filters.

2. Read the role details

Role page and the Apply now button

  1. Press Apply now to start your application.
  2. The Share button copies the role link so you can send it to someone else.

On a phone, the Apply for this role button always stays visible at the bottom of the screen:

Phone: the apply button fixed at the bottom of the screen

3. Step 1 of 4: Basic details

Basic details

  1. Full name, as you would like us to address you.
  2. Email: we will contact you at this address, so check that it is correct.
  3. Mobile number: digits only. You can type Arabic digits (٠١٢٣) and the system converts them automatically.
  4. Country of residence and City: the cities appear after you choose the country.
  5. Press Continue.

Gender is optional. You can choose Prefer not to say.

If red messages appear

Field errors appear next to each field

  1. The cursor moves automatically to the first field that needs a fix.
  2. The red message under the field explains exactly what is needed. Fix the field, then press Continue again.

4. Step 2 of 4: Experience and qualifications

Experience, skills and role questions

  1. Years of experience: if you are a fresh graduate, tick I am a fresh graduate and the value becomes 0.
  2. Key skills: type a skill, then press Enter or a comma. Each skill appears as a tag you can remove with ×. The limit is 15 skills.
  3. Questions for this role: some roles add questions. Required ones are marked.

LinkedIn profile, portfolio link and expected salary are optional.

5. Step 3 of 4: CV

CV uploaded successfully

  1. After you choose the file or drag it into the box, a progress bar appears, then Uploaded.
  2. You can Replace file or Remove file before you submit.

The cover letter is optional (up to 3000 characters).

If the file is rejected

Invalid file message

  1. This file does not look like a valid PDF. Please export it again as PDF. The file is usually a Word file or an image that was renamed. Open your CV and save it again as PDF (File, Save As, PDF).

6. Step 4 of 4: Review and submit

Review, consent and submit

  1. Check your details. The Edit button takes you back to that step without losing anything.
  2. Read the privacy note, then tick the consent box (it is not ticked in advance).
  3. Press إرسال طلب التوظيف | Submit application.

7. Application sent

Success message and reference number

  1. Keep the Reference number (for example NJ-2610-XXXXXX). It appears only after the server confirms that your application is saved.

What happens next? The hiring team reviews applications and contacts you by email or phone if your profile is a good fit. The system does not send automatic messages.

Common errors and fixes

What you see Cause What to do
"This field is required." A required field is empty Fill in the field marked in red
"Enter a valid email address, like [email protected]." The email format is wrong Type it as [email protected]
"This file does not look like a valid PDF. Please export it again as PDF." The file is not a real PDF Save your CV as PDF and upload it again
"This file is larger than 10 MB." The file is too large Shrink the images in your CV or export it at a lower quality
"Please confirm the privacy consent to continue." The consent box is not ticked Tick the consent box
"You have already applied for this role with this email. Reference: …" A repeat application with the same email for the same role Your first application is saved and its reference number is shown. You do not need to apply again (see the image below)
"Sorry, this role stopped accepting applications." The role is closed Browse the other open roles
"We could not reach the server. Your answers are safe on this page — check your connection and try again." The internet connection dropped Your answers stay on the page. Check your connection, then press submit again. Your application will not be sent twice
"Your CV upload expired. Please upload it again." A long time passed after the upload Upload the file again, then submit
"Too many attempts. Please wait a few minutes and try again." Many attempts in a row from the same device Wait a few minutes, then try again

Duplicate application message with the reference number

  1. This message means your earlier application is saved. The reference number shown is its number.

Tips

  • You can switch the language (العربية/English) while you fill in the form without losing your answers or the uploaded file.
  • We do not ask for a national ID number or a photo, and your CV is never published.
  • Your answers are not saved in the browser. If you close the page before you submit, you will need to start again.